Términos del servicio

GENERAL TERMS OF SALE 

ART. 1 – OBJECT AND SCOPE OF APPLICATION

These general terms of sale, available on the website bastuni.it (“Website”), govern the online sale of products by Bastuni S.à r.l., a company under Luxembourg law, with registered office at 43, Cité op Gewaennchen, L-4383 Ehlerange, trade register number B288761, VAT number LU36004843, email info@bastuni.it, carried out remotely via the Website.

Online sales constitute a distance contract under the legislation applicable in the customer’s country. Under Luxembourg law, the contract is concluded upon confirmation of the order by Bastuni S.à r.l. However, ownership of the products remains with Bastuni S.à r.l. until full payment and shipment of the goods, unless otherwise required by mandatory national regulations protecting the consumer.

These conditions apply to all orders placed via the Website and may be updated by Bastuni S.à r.l., with effect for sales following the publication on the Website.

Website type: e-commerce.

These General Terms can be consulted at any time on the website and are considered fully accepted by the Customer upon order confirmation, by ticking the box “I have read and accept the General Terms of Sale”.

 

ARTICLE 2 – PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT

    1. Product selection
      The customer may select the desired products and add them to the shopping cart. It is possible to modify or remove items from the cart at any time before completing the order.
      Products are displayed with:

      • Price in Euro, including VAT; for orders shipped outside the EU, any customs duties and local taxes are the responsibility of the Customer and are calculated or indicated before order confirmation, where technically possible.

      • Any discounts, indicated with the full reference price and discounted price;

      • Description and any available customization options.

    1. Website registration (optional)
      Registration is free and allows:

      • Saving addresses and payment methods for future orders;

      • Checking order status;

      • Receiving notifications regarding orders.
        Registration implies acceptance of the Privacy Policy and Cookie Policy.

    2. Checkout and payment
      The customer completes the order by entering personal data and shipping address, choosing the preferred payment method. During checkout, the following is always indicated:

      • Total order price, including VAT and shipping costs;

      • Summary of selected products and quantities;

      • Any specific additional costs (e.g., customs for shipments outside the EU).
        At the end of the procedure:

      • The customer will receive an order confirmation from the company;

      • The payment institution will send confirmation of the completed transaction.

    3. Conclusion of the contract
      Under Luxembourg law, the contract is concluded upon confirmation of the order by Bastuni S.à r.l. However, ownership of the products remains with Bastuni S.à r.l. until full payment and shipment of the goods, unless otherwise required by mandatory national regulations protecting the consumer.

    4. Shipping confirmation and tracking
      When the goods are taken over by the carrier, the customer will receive an email with:

      • Expected shipping date;

      • Tracking number to follow the delivery.

    ART. 3 – PAYMENT METHODS

    Payments can be made by:

    • Credit card (Visa, MasterCard, Maestro): Payment by credit card must be made according to the instructions on the website, and the credit cards accepted by the seller are Visa, MasterCard, and Maestro. By selecting credit card as the payment method, the customer authorizes the seller to charge the amount of the purchase to the customer.

    ART. 4 – SHIPPING AND DELIVERY

    • Shipping costs are free, unless otherwise indicated on the website.
    • Delivery is made to the address provided by the user; for multiple orders, shipping will be consolidated, unless otherwise specified.
    • Estimated delivery times are 3 to 5 business days from the shipping confirmation email, except for specific periods of the year, extra-EU geographic areas, out-of-stock products, or customized products, for which delivery times may be up to 8-10 weeks.
    • The risk of loss or damage to the products transfers to the customer upon physical delivery of the product.
    • Once the shipment is taken over by the courier, the latter will send an email to the customer containing the shipping date and the tracking number to follow the delivery ("shipping confirmation email").
    • It is the customer's responsibility to check the condition of the product upon delivery. In case of obvious signs of tampering or package alteration, it is recommended to immediately notify customer service.
    • The customer is required to collect the product in accordance with the obligations arising from the purchase contract. In the event of failed delivery due to the recipient's absence, the courier will leave a notice with information on collection or contact.
    • Bastuni S.à r.l. shall not be responsible for any delays or damages resulting from force majeure, strikes, adverse weather conditions, customs restrictions, or any other event beyond the control of the selling company.
    • For international shipments outside the European Union, delivery times may vary depending on local customs procedures. Bastuni S.à r.l. is not responsible for any delays due to inspections or customs duties.

    ART. 5 – RIGHT OF WITHDRAWAL AND REFUND

    1. Scope of application
      The right of withdrawal is recognized exclusively for non-customized products purchased on the Bastuni Sàrl website, in compliance with Luxembourg law and EU Directive 2011/83/EU.

    2. Withdrawal period
      The customer may exercise the right of withdrawal within 14 (fourteen) calendar days from the day on which he or a third party other than the courier acquires physical possession of the goods.
      After this period, the right expires.

    3. Exclusion for customized products
      No right of withdrawal is provided for customized products or products made to the customer’s request, including – by way of example and not limitation – tailor-made shirts or standard-sized products personalized in fabric, color, cut, initials, buttons, or other details chosen by the customer.
      These items are considered personalized goods pursuant to art. 16(c) of EU Directive 2011/83/EU and are therefore non-returnable and non-refundable.

    4. Return conditions for non-customized products
      The product must be returned:
      • in the same delivery condition, intact, unused, complete with tags, accessories, and original packaging;
      • within 14 days from the communication of withdrawal;
      • accompanied by the return form or a written statement clearly identifying the order.

    5. For customers residing outside the European Union, return and refund policies are applied within the limits allowed by local law, without prejudice to the precedence of Luxembourg law for the conclusion and execution of the contract.

    Return costs are borne by the customer, unless otherwise indicated in writing by Bastuni Sàrl.

    1. Return procedure
      Contact Customer Service by writing to the email address: signaturecare@bastuni.it.

    2. Refund
      After receipt and verification of the product at the warehouse, Bastuni Sàrl will send a confirmation email accepting the return.
      The refund will be made within 7 working days from receipt of the compliant, intact, unused or undamaged product, returned in its original packaging, using the same payment method used for the purchase.
      In the case of payment by credit card, the credit times may vary depending on the banking institution or payment service provider, but will not exceed the limits provided by the current legislation.

    3. Exchanges and replacements
      It is not possible to exchange sizes or replace products. To obtain a different item, a new order must be placed.

    4. Territorial application
      These provisions apply to customers in all countries where Bastuni Sàrl sells online. For non-EU consumers, these rules apply unless mandatory local law provisions more favorable to the consumer exist.

    ART. 6 – NON-CONFORMING OR DEFECTIVE PRODUCTS – LEGAL WARRANTY

    1. Responsibility and duration of the warranty
      Bastuni S.à r.l. is responsible to the customer for any lack of conformity existing at the time of delivery of the product, in accordance with Luxembourgish law and Directive (EU) 2019/771 on contracts for the sale of goods.
      The legal warranty lasts 2 (two) years from the actual delivery date of the product.

    2. The legal warranty of conformity applies exclusively to customers who qualify as consumers under Directive (EU) 2019/771, incorporated into Luxembourgish law.

    3. Scope of application
      The legal warranty applies only to products purchased by customers who act as consumers (i.e., natural persons acting for purposes unrelated to their business or professional activity).
      The warranty does not cover damages resulting from:
      • improper use or non-compliance with the instructions;
      • normal wear and tear;
      • unauthorized modifications or interventions;
      • poor product storage.

    4. Notification procedure
      Any defects or non-conformities must be reported to Customer Service within a reasonable period (no later than 2 months from discovering the defect), by writing to the email address: signaturecare@bastuni.it.

    5. Procedure for verification and handling of defective products
      The product must be sent to Bastuni S.à r.l. following the return procedure described in art. 5.
      Once the product is received, the Quality Department will check its condition and the validity of the claim.

      • If the defect or non-conformity is confirmed, Bastuni S.à r.l., at its discretion, will:
        a) repair the product; or
        b) replace it with an identical or equivalent product; or
        c) refund the amount paid, including shipping costs.

      • If the inspection does not confirm the defect or reveals damage due to misuse or negligence, the product will be returned to the customer without refund.

    6. Limitation of liability
      Except for the consumer’s non-derogable rights, Bastuni S.à r.l.’s liability shall not exceed the price paid for the product under claim.
      No further compensation will be due for any indirect, consequential damage or loss of profit.

    7. Territorial application
      This warranty applies to customers in all countries where Bastuni S.à r.l. sells its products. For consumers outside the European Union, the duration and conditions of the warranty may be adapted to mandatory provisions under local law in the consumer’s country of residence.

    ART. 7 – LIMITATION OF LIABILITY

    Bastuni S.à r.l. undertakes to keep the website constantly accessible and up to date, but does not guarantee the absence of interruptions, errors or viruses.
    The company shall not be held liable for:
    – indirect or consequential damages, or data loss;
    – website malfunctions due to force majeure or events not attributable to Bastuni S.à r.l.;
    – improper use of products by the customer.
    In any case, the total liability of Bastuni S.à r.l., for any reason, shall not exceed the amount paid by the customer for the order concerned.

    ART. 8 – VAT, CUSTOMS AND GLOBAL SALES

    • For EU customers, Luxembourg VAT is applied according to regulations.

    • For non-EU customers, any customs duties and local taxes are borne by the customer, unless otherwise agreed.

    • Bastuni S.à r.l. manages customs and VAT documentation in compliance with import/export regulations.

    ART. 9 – MARKETING, COOKIES AND PRIVACY

    • Use of cookies and processing of personal data in accordance with GDPR and the Privacy Policy available on the Website.

    • For non-EU customers, data processing complies with best practices, providing transparent information on marketing and newsletters.

    ART. 10 – INTELLECTUAL PROPERTY

    All content on the Bastuni S.à r.l. website, including texts, images, photographs, logos, graphics, icons, videos, trademarks and software, is the exclusive property of Bastuni S.à r.l. or its business partners and is protected by applicable copyright, trademark and intellectual property laws in Luxembourg and the European Union.
    Any reproduction, distribution, communication, adaptation or use of the content for purposes other than personal and non-commercial use is prohibited without prior written authorization from Bastuni S.à r.l.
    Any violation will be prosecuted according to the law.

    ART. 11 – APPLICABLE LAW AND JURISDICTION

    These Conditions are governed by Luxembourg law.
    Any dispute shall be submitted to the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg, without prejudice to the mandatory protections for consumers residing in the European Union under Art. 18 of Regulation (EU) No. 1215/2012.